Privacy Policy

1. Who We Are

Elite Supplements LLC t/a Peptide Pro,
Registered Office: 30 North Gould Street, Sheridan, Wyoming, 82801, USA

For privacy enquiries, contact info@glowstackpen.co.uk.

2. Information We Collect

We may collect:

* Your name, email address, telephone number and delivery address
* Account, order, payment and delivery information
* IP address, device details and website activity
* Messages sent through email, WhatsApp or live support
* Fraud-prevention and identity-verification information

We do not normally store complete card or bank security details.

3. How We Use Your Information

We use your information to:

* Process payments and deliver orders
* Manage customer accounts
* Provide support and order updates
* Prevent fraud and protect our website
* Meet legal, tax and accounting requirements
* Send marketing communications where permitted

Peptide Pro currently delivers only within the United Kingdom and Ireland.

4. Identity Verification

Some orders may require additional identity verification based on payment, fraud-prevention or security checks.

5. Biometric Provider

Veriff is a trusted identity verification provider used by UK businesses. Before you begin, Veriff explains what personal information it will collect, why it is needed, and how it will be protected.
You will be asked to upload a valid photo ID and complete a quick selfie check. Veriff then confirms that you match the ID and securely sends the result to the business. The service is compliant with UK data protection requirements and is free for customers.

6. Sharing Your Information

We may share necessary information with:

* Banks and payment providers
* Identity and fraud-prevention providers
* Couriers and delivery companies
* Website, hosting and support providers
* Accountants, legal advisers or regulators

We do not sell personal information.

7. Legal Basis

We process information where necessary to:

* Fulfil an order or contract
* Protect our legitimate business interests
* Meet legal obligations
* Act with your consent

8. Data Retention

Once an order is verified no data will be retained or used for any other purposes.

9. International Transfers

All customer data remains private and confidential in line with GDPR, and will not be shared by 3rd parties unless instructed by a court order.

10. User Choice

If a transaction is flagged for additional security checks, biometric verification is mandatory to confirm the customer’s identity. If the customer declines to complete the verification, we will be unable to verify their identity and the transaction cannot proceed.

 11. Your Rights

You may have the right to access, correct, delete, restrict or object to the use of your personal information.

To make a request, contact info@glowstackpen.co.uk. We may need to verify your identity before responding.

12. Complaints

In the event of any complaints please reach out to our Live Help, Whatsapp Number, or email: info@glowstackpen.co.uk

13.Automated decisions

Our fraud and identity verification systems may use automated checks to assess transactions and verify identity. However, decisions that result in a transaction being declined or an account being restricted are not based solely on automated processing. Where appropriate, customers can contact our support team to request that the decision is reviewed by a member of staff.

14. Policy Updates

We may update this policy when our services, providers or legal obligations change. The latest version will be published on our website.