REFUND & RETURNS POLICY

Your statutory rights are not affected. Additional restrictions may apply to opened, unsealed, personalised  or temperature-sensitive products where permitted by law.

Returns

✓ Opened, used or unsealed products may not be eligible for change-of-mind returns where a lawful health, hygiene, safety or product-integrity exception applies. This does not affect rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

Refund eligibility

✓ Contact us if an item is damaged, faulty, lost, incorrectly supplied or not as described. Eligible online orders may also carry statutory cancellation rights:

• Item arrived damaged
• Incorrect item was supplied
• Product was lost in transit

Claim deadline

✓ Please report visible damage or incorrect items within 48 hours where reasonably possible. Failure to do so does not remove any statutory rights and provide :

• Your order number
• Photographs of the packaging and product
• A clear description of the issue

Processing

✓ If your claim is approved, refunds are processed within 5–10 business days to your original payment method. Refunds are processed to the original payment method. Any entitlement to delivery-cost reimbursement will be handled in accordance with applicable consumer law.

Change-of-Mind Cancellations
✓ explaining the 14-day notice period, return process, exclusions and standard-delivery refund rules.

Faulty or Misdescribed Goods
✓ confirming that statutory rights are unaffected.